Front Desk Lead: Warm Welcomes & Resident Support

Prime Independent Living; Gastonia (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Prime Independent Living in Gastonia, NC is seeking a friendly Front Desk Concierge to welcome residents, families, and guests with warmth and professionalism. You will answer calls, assist visitors, and support daily operations to create a welcoming community.

The role emphasizes outstanding hospitality, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for shifts and a teamwork mindset are essential to deliver exceptional resident experiences.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, concierge, front desk, administrative support, or senior living preferred.
• Warm, professional communication and interpersonal skills.
• Natural ability to connect with people and make others feel welcome.
• Strong organization, attention to detail, and multitasking skills.
• Comfortable using computers and basic office technology.

Responsibilities

• Welcome residents, families, guests, and visitors with warmth, professionalism, and genuine hospitality.
• Answer and direct incoming phone calls with professionalism and excellent customer service.
• Assist visitors with questions and connect them with the appropriate team members.
• Support daily front desk operations and administrative tasks to keep the community organized.
• Monitor entrances and safety systems and communicate concerns to the appropriate department.

Skills

Customer service

Hospitality

Front desk

Administrative support

Communication skills

Organization

Multitasking

Confidentiality

Team player

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Prime Independent Living in Gastonia, NC is seeking a friendly Front Desk Concierge to welcome residents, families, and guests with warmth and professionalism. You will answer calls, assist visitors, and support daily operations to create a welcoming community.

The role emphasizes outstanding hospitality, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for shifts and a teamwork mindset are essential to deliver exceptional resident experiences.