Front Desk Concierge — Warm Hospitality & Resident Support

Sunrise Senior Living; East Meadow (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Retirement savings plans

Paid time off

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors, manage calls, and support sales with inquiries. The role supports move-in activities, marketing materials, and daily front desk operations in a senior living community.

The position emphasizes hospitality, professionalism, and confidentiality, with responsibilities spanning mail, appointments, and basic office tasks in a busy community setting.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Able to multitask in a fast-paced environment.
• Proficient in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors, manage calls, and support sales with inquiries. The role supports move-in activities, marketing materials, and daily front desk operations in a senior living community.

The position emphasizes hospitality, professionalism, and confidentiality, with responsibilities spanning mail, appointments, and basic office tasks in a busy community setting.