Front Desk Lead & Trainer — Guest Services & Reservations

Aimbridge Hospitality; Walnut Creek (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Lead to act as a primary contact for guests and associates, training new Front Desk Agents while also serving as a Front Desk Agent. You will welcome guests, register them, and provide outstanding service throughout their stay, finalizing guest accounts at check-out.

The role emphasizes mentoring other front desk staff, ensuring accurate reservations, and handling inquiries with poise, while maintaining brand standards and guest satisfaction.

Qualifications

• High School diploma or equivalent required; college coursework preferred.
• Experience in a hotel or related field is preferred, especially leadership roles.
• Must convey information clearly and deliver outstanding guest service.

Responsibilities

• Greet and register guests, provide exceptional guest service throughout stay.
• Train new Front Desk Agents and assist in their development.
• Greet, check-in, and check-out guests; manage reservations and guest inquiries.
• Maintain high standards of appearance and brand-adherent behavior across shifts.
• Operate the front desk computer system accurately and balance transactions.

Skills

Customer service

Leadership experience

Communication skills

Multi-tasking

Problem solving

Cash handling

Teamwork

Guest checking in/out

Training others

Education

High School diploma or equivalent

Job description

Aimbridge Hospitality is seeking a Front Desk Lead to act as a primary contact for guests and associates, training new Front Desk Agents while also serving as a Front Desk Agent. You will welcome guests, register them, and provide outstanding service throughout their stay, finalizing guest accounts at check-out.

The role emphasizes mentoring other front desk staff, ensuring accurate reservations, and handling inquiries with poise, while maintaining brand standards and guest satisfaction.