Front Desk Lead — Patient Experience & Operations

Berkshire Health Systems; Pittsfield (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

Berkshire Health Systems is seeking a Front Desk Supervisor for its BFS EMM-RHC operations in Great Barrington, MA. The role oversees the front desk, leads staff, and ensures smooth daily operations across practices within the medical group.

The candidate should have strong interpersonal and clerical skills, patient-service experience, and the ability to work under pressure in a fast-paced setting. Supervisory responsibilities and flexibility are required.

Qualifications

• Excellent interpersonal skills are required.
• Strong clerical and organizational abilities are essential.
• Customer service experience is required.

Responsibilities

• Oversee front desk supervisory and daily operational functions for assigned medical group practices.
• Lead by example, organize staff, and coach team members to deliver service excellence.
• Serve as liaison for patients and families, resolving problems and disputes.
• Support access, service, quality, and financial goals as part of the practice management team.

Skills

Interpersonal skills

Clerical skills

Organizational skills

Customer service experience

Education

High School diploma

Associates Degree preferred

Job description

Berkshire Health Systems is seeking a Front Desk Supervisor for its BFS EMM-RHC operations in Great Barrington, MA. The role oversees the front desk, leads staff, and ensures smooth daily operations across practices within the medical group.

The candidate should have strong interpersonal and clerical skills, patient-service experience, and the ability to work under pressure in a fast-paced setting. Supervisory responsibilities and flexibility are required.