Front Desk Supervisor

Berkshire Health Systems; Pittsfield (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

Berkshire Health Systems is seeking a Front Desk Supervisor for its BFS EMM-RHC operations in Great Barrington, MA. The role oversees the front desk, leads staff, and ensures smooth daily operations across practices within the medical group.

The candidate should have strong interpersonal and clerical skills, patient-service experience, and the ability to work under pressure in a fast-paced setting. Supervisory responsibilities and flexibility are required.

Qualifications

• Excellent interpersonal skills are required.
• Strong clerical and organizational abilities are essential.
• Customer service experience is required.

Responsibilities

• Oversee front desk supervisory and daily operational functions for assigned medical group practices.
• Lead by example, organize staff, and coach team members to deliver service excellence.
• Serve as liaison for patients and families, resolving problems and disputes.
• Support access, service, quality, and financial goals as part of the practice management team.

Skills

Interpersonal skills

Clerical skills

Organizational skills

Customer service experience

Education

High School diploma

Associates Degree preferred

Job description

Berkshire Faculty Services · BFS EMM-RHC

Hourly Pay Range: 22.8500 through 34.2700

Full Time , Shift 1 , 40 , 8:00am-4:30pm (40)

Monday - Friday

Posted 10/16/2026

This position is located in Great Barrington.

DEFINITION/PRIMARY FUNCTIONS

Responsible for all supervisory and daily operational functions of Front Desk for assigned practices within the Medical Group. Leads by example and works alongside staff as an organizer, content expert, and coach. Functions as the liaison for patients and families by problem solving and dispute resolution. Is a key member of a practice’s management team and shares in the successful accomplishments of access, service, quality, and financial goals.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

Two years physician practice experience in a busy office setting.

Prior supervisory experience preferred.

Prior customer service experience required

Knowledge of Medical Terminology preferred

Excellent clerical and organizational skills required

Education and Training:

High School diploma is required.

Associates Degree preferred.

License, Certification & Registration:

None.

Other Requirements:

Excellent interpersonal skills with proven ability and experience dealing with patients, families, and physicians.

Ability to assume a leadership role within the practice and lead staff to service excellence.

Ability to work effectively and independently under pressure in a fast-paced environment with minimal supervision.

Ability to handle and prioritize multiple tasks throughout the workday. Demonstrated competency in handling confidential and sensitive information.

Flexible hours required to cover for staff and Practice Administrator vacations and earned time absences.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.