Front Desk Lead — Patient Experience (Infusion Therapy)

IVX Health; Overland Park (KS); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

IVX Health seeks a Front Desk Coordinator for the Kansas City market (Overland Park). This role handles patient intake, appointment scheduling, and insurance verification, serving as the first point of contact to ensure a smooth patient experience across infusion centers.

The position is full-time, Monday–Friday with rotating Saturdays, supporting multiple centers as needed. Healthcare exposure and strong customer service are essential assets for success.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health seeks a Front Desk Coordinator for the Kansas City market (Overland Park). This role handles patient intake, appointment scheduling, and insurance verification, serving as the first point of contact to ensure a smooth patient experience across infusion centers.

The position is full-time, Monday–Friday with rotating Saturdays, supporting multiple centers as needed. Healthcare exposure and strong customer service are essential assets for success.