Front Desk Lead — Own the Shift, Lead Calmly, Grow into Ops

Sportyard; Charleston (SC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Unlimited Sportyard membership

Priority shifts and events

Growth path into Operations/Management

Job summary

Sportyard is seeking a Front Desk Lead to run the front desk, ensuring accurate check-ins and smooth guest flow in Charleston. You will act as the on-shift authority, manage lines, and coach staff to deliver friendly service while upholding policies.

This role requires experience in hospitality or customer-facing leadership, the ability to stay calm under pressure, and strong communication skills. Nights and weekends are required with growth into operations.

Qualifications

• Experience in hospitality or customer-facing leadership.
• Ability to stay calm under pressure and enforce policies.
• Strong communication and people management skills.

Responsibilities

• Manage front desk operations and guest flow.
• Ensure booking accuracy and system processes.
• Handle parent communication and escalation when needed.
• Coach and onboard new front desk staff.
• Communicate with Ops to prevent surprises at shift end.

Skills

Hospitality

Customer service

Leadership

Communication

Job description

Sportyard is seeking a Front Desk Lead to run the front desk, ensuring accurate check-ins and smooth guest flow in Charleston. You will act as the on-shift authority, manage lines, and coach staff to deliver friendly service while upholding policies.

This role requires experience in hospitality or customer-facing leadership, the ability to stay calm under pressure, and strong communication skills. Nights and weekends are required with growth into operations.