Front Desk Lead

Sportyard; Charleston (SC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Unlimited Sportyard membership

Priority shifts and events

Growth path into Operations/Management

Job summary

Sportyard is seeking a Front Desk Lead to run the front desk, ensuring accurate check-ins and smooth guest flow in Charleston. You will act as the on-shift authority, manage lines, and coach staff to deliver friendly service while upholding policies.

This role requires experience in hospitality or customer-facing leadership, the ability to stay calm under pressure, and strong communication skills. Nights and weekends are required with growth into operations.

Qualifications

• Experience in hospitality or customer-facing leadership.
• Ability to stay calm under pressure and enforce policies.
• Strong communication and people management skills.

Responsibilities

• Manage front desk operations and guest flow.
• Ensure booking accuracy and system processes.
• Handle parent communication and escalation when needed.
• Coach and onboard new front desk staff.
• Communicate with Ops to prevent surprises at shift end.

Skills

Hospitality

Customer service

Leadership

Communication

Job description

The Role (Straight Talk)

You run the front desk.

As a Front Desk Lead, you are the on-shift authority for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly.

If the front desk is dialed, the whole facility runs smoother.

What You’re Responsible For (Outcomes, Not Tasks)

1. Front desk execution

• Shifts start prepared and staffed
• Lines stay manageable during peaks
• Associates know their roles and priorities
• Retail / snack bar operates smoothly

2. Accuracy & systems ownership

• Bookings, waivers, and passes are correct
• Issues are resolved or escalated immediately
• No recurring system mistakes

3. Parent interaction & escalation

• You handle complaints or confusion professionally
• You explain policies clearly
• You know when to hold the line vs escalated

4. Staff support & coaching

• You model calm, professional behavior
• You give real-time feedback
• You help onboard new front desk staff

5. Communication with Ops

• You keep Ops Manager informed
• You flag trends, not just incidents
• No surprises at the end of the shift

What This Role Is Not

• A desk-only job
• A passive “senior associate” title
• A replacement for Ops or GM

This is active leadership.

Who This Role Is For

You’ll thrive if you:

• Have experience in hospitality, fitness, or customer-facing leadership
• Stay calm under pressure
• Can enforce policies without being rude
• Take pride in running a clean operation

• Must be 18+
• Prior experience leading or training others
• Strong communication skills
• Comfortable handling escalations
• Willing to work nights and weekends

• $22–$26/hour
• Paid more because this role carries authority
• Growth path into Operations or Management
• Unlimited Sportyard membership
• Priority shifts and event opportunities
• Join a team that values preparation, accountability, and energy — not just showing up