Front Desk Lead - Growth Path to Ops

Sportyard Training & Trick Shots; Charleston (SC); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Unlimited Sportyard membership

Growth path into Ops

Shift priority

Authority-based pay

Energetic team

Job summary

Sportyard Training & Trick Shots in Charleston is seeking a Front Desk Lead to serve as the on-shift authority for guest flow, check-in accuracy, and parent communication. When things get busy, you take control calmly to keep the facility running smoothly.

This role emphasizes active leadership, coaching junior staff, and ensuring policy adherence while delivering friendly hospitality. Nights and weekends are required in a fast-paced fitness and family-friendly environment.

Qualifications

• Must be 18+
• Prior experience leading or training others
• Strong communication skills
• Comfortable handling escalations
• Willing to work nights and weekends

Responsibilities

• Front desk execution
• Shifts start prepared and staffed
• Lines stay manageable during peaks
• Associates know their roles and priorities
• Bookings, waivers, and passes are correct
• Issues are resolved or escalated immediately
• You handle complaints or confusion professionally
• You onboard new front desk staff
• You flag trends, not just incidents
• You keep Ops Manager informed

Skills

Front desk leadership

Customer service

Communication

Conflict resolution

Staff coaching

Operations coordination

Job description

Sportyard Training & Trick Shots in Charleston is seeking a Front Desk Lead to serve as the on-shift authority for guest flow, check-in accuracy, and parent communication. When things get busy, you take control calmly to keep the facility running smoothly.

This role emphasizes active leadership, coaching junior staff, and ensuring policy adherence while delivering friendly hospitality. Nights and weekends are required in a fast-paced fitness and family-friendly environment.