Front Desk Lead, Housing & Residence Life

University of Kansas; Lawrence (KS); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Housing credit $500 per semester

Job summary

University of Kansas is seeking a Senior Desk Assistant (Student Hourly) to lead the Housing & Residence Life Front Desk operations on campus. The role requires evening hours and quick campus response, averaging 20 hours per week with 8–12 daytime hours.

As a KU student, you will manage desk staff scheduling, assist with hiring/training, and oversee mail, keys, and facility processes while upholding the university’s mission and values.

Qualifications

• Must be enrolled as an undergraduate or graduate KU student.
• Available to consistently work 20 hours per week.
• At least 8-12 of the 20 required hours must be scheduled between 9:00 a.m. - 5:00 p.m., Monday through Friday.

Responsibilities

• 40% - Front Desk Management: co-manage a 24-hour Front Desk; ensure quality customer service; assist with Desk Assistant staff hiring and training; onboard and train new Desk Assistants; create Front Desk schedules and supervise monthly staff meetings.
• 30% - Administrative Support: handle calls; distribute materials; manage logs, inventories, and equipment; track damage billing; manage mail and packages; label student mailboxes.
• 25% - Housing Facilities: liaise with campus partners; monitor keys and access cards; process lock changes; support check-in/checkouts; report facilities concerns.
• 5% - Departmental and Other Duties: uphold integrity; participate in trainings and meetings; attend staff meetings; perform additional duties.

Skills

Microsoft Office Suite

Communication skills

Team leadership

Customer service

Education

Undergraduate or graduate KU student

Job description

University of Kansas is seeking a Senior Desk Assistant (Student Hourly) to lead the Housing & Residence Life Front Desk operations on campus. The role requires evening hours and quick campus response, averaging 20 hours per week with 8–12 daytime hours.

As a KU student, you will manage desk staff scheduling, assist with hiring/training, and oversee mail, keys, and facility processes while upholding the university’s mission and values.