Student Housing Desk Lead - Service & Supervision

University of Houston; Houston (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

The University of Houston is seeking a qualified individual to lead the Student Housing & ResLife residential service desk. The role focuses on delivering high-quality customer service to residents and visitors, handling difficult inquiries, and negotiating solutions under established standards.

Responsibilities include supervising desk operations, guiding student staff, resolving complaints, scheduling, and conducting staff meetings.

Qualifications

• Minimum of 3 years of directly job-related experience.
• Basic grammar, spelling, and punctuation knowledge.

Responsibilities

• Supervise residential service desk operations and assist with desk tasks such as room assignments, key audits, and paperwork.
• Assign and instruct front desk student staff and monitor desk traffic.
• Resolve customer complaints by researching the situation and finding effective resolutions.
• Prepare desk staff schedules and conduct staff meetings.
• Monitor staff performance with evaluations and identify training needs.
• May perform desk staff duties when needed.
• Answer telephones and provide information to students and visitors.
• Assist visitors and students in person and by phone and direct them to appropriate offices.
• Process requests for official university information or documents with instructions on access.
• Perform other job-related duties as assigned.

Skills

Customer service

Supervisory

Education

High school diploma or GED

Job description

The University of Houston is seeking a qualified individual to lead the Student Housing & ResLife residential service desk. The role focuses on delivering high-quality customer service to residents and visitors, handling difficult inquiries, and negotiating solutions under established standards.

Responsibilities include supervising desk operations, guiding student staff, resolving complaints, scheduling, and conducting staff meetings.