Front Desk Lead – Guest Services

Atrium Hospitality; Town of Middleton (WI); Sur place; USD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Résumé du poste

Atrium Hospitality is seeking a Full-time Front Desk Associate at the Madison Marriott Middleton location. You will oversee front desk operations, assist guests with check-ins/outs, and coach new team members to maintain a warm, efficient lobby experience.

Ideal candidates bring strong customer service, hospitality experience, and comfort with hotel systems. Must be able to lift 50 lbs and stay on your feet; this role supports a fast-paced, guest-focused environment.

Qualifications

• Customer service experience with people skills and patience.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy to use hotel systems confidently.
• Able to lift 50 lbs and stay on your feet.

Responsabilités

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution and lobby readiness.

Connaissances

Customer service

Leadership

Tech-savvy

Guest relations

Lifting up to 50 lbs

Formation

High school diploma or equivalent

Outils

Hotel systems

Description du poste

Atrium Hospitality is seeking a Full-time Front Desk Associate at the Madison Marriott Middleton location. You will oversee front desk operations, assist guests with check-ins/outs, and coach new team members to maintain a warm, efficient lobby experience.

Ideal candidates bring strong customer service, hospitality experience, and comfort with hotel systems. Must be able to lift 50 lbs and stay on your feet; this role supports a fast-paced, guest-focused environment.