Front Desk Clerk (7am - 3pm)

Churchill Downs Incorporated; Louisville (KY); On-site; USD 29,000 - 38,000; Full time

Job summary

Churchill Downs Incorporated is seeking a friendly front desk agent to welcome hotel guests, register and assign rooms, issue keys, and handle reservations using the PMS. You will balance cash, process payments, respond to guest inquiries, and coordinate with housekeeping and maintenance as needed.

The ideal candidate has a high school diploma, solid customer service experience, and prior hotel front desk or money handling experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Prior hotel front desk experience and customer service experience preferred.
• Experience handling money or payments is desired.

Responsibilities

• Greet, register and assign rooms to hotel guests.
• Verify guest identification and payment method for accommodations.
• Issue room keys and relay instructions to bellhops.
• Maintain records of room availability and guest accounts.
• Compute bills and collect payments using Visual One.
• Make and confirm reservations and answer PBX calls.
• Assist guests with inquiries about hotel services, dining and entertainment.
• Coordinate with housekeeping and maintenance as needed.
• Balance cash and record guest comments or complaints.

Skills

Guest Services

Customer Service

Cash Handling

Reservation System

Education

High school diploma or equivalent

Tools

Visual One

Job description

Select how often (in days) to receive an alert:

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls, and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations. Using the PMS to assist the hotel guests at check-in and check-out.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations
• Issuing room keys and relay instructions to bellhops
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording guest comments or complaints, referring guest to supervisor if needed
• Performing other duties as assigned

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Prior hotel front desk experience preferred
• Customer service experience preferred
• Experience in money handling

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.