Guest Services Supervisor

3M HEALTHCARE; San Francisco (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

Stonebridge in Brisbane, CA, is seeking a Guest Services Supervisor to oversee front desk operations, train staff, and ensure high guest satisfaction. You will monitor service metrics, coordinate with Engineering and Housekeeping, and manage reservations, check-ins, and postings with accuracy.

Qualifications include a Bachelor's degree or 1–2 years related experience, and the ability to work nights and weekends.

Qualifications

• Bachelor's degree or 1–2 years related experience, or equivalent combination.
• Flexibility to work nights and weekends.
• Read/write fluent English.

Responsibilities

• Train front desk staff with Operations Manager.
• Monitor Guest Service Scores and improve guest satisfaction through coaching.
• Coordinate with Engineering and Housekeeping for guest needs.
• Handle reservations, check-ins/outs, and postings of charges.

Skills

Customer service

Training

Problem solving

Accountability

Teamwork

Education

Bachelor's degree / 1–2 years experience

Tools

Outlook

Word

Excel

Job description

Job Overview

City, State: Brisbane, CA. Title: Guest Services Supervisor. Location: Brisbane, CA. Status: Full-time, Non-Exempt. Reports to: Operations Manager. Pay Range: $25.00 per hour.

Responsibilities

• Work with Operations Manager to train and monitor front office staff.
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
• Communicates with the Engineering Department regarding any maintenance requests from the guests.
• Communicates with the Housekeeping Department regarding guest rooms and requests.
• Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
• Knows how and where to post all charges.
• Handles checks and credit cards received from the guests for payment of hotel charges.
• Knows all room rates.
• Assists the Guest Service Manager by handling special requests, group blocking, and unusual circumstances.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Desired Competencies, Work Skills, and Knowledge

• Demonstrates high quality of work: accuracy and thoroughness; monitors own work for quality; provides best possible service to clients and customers.
• Meets or exceeds productivity standards; produces adequate volume of work efficiently in a specific time.
• Excellent customer service skills: responds to requests for service and assistance; demonstrates desire and ability to provide high quality service to both internal and external customers; solicits customer feedback to improve service.
• Initiative: asks for and offers help when needed; includes appropriate people in decision‑making.
• Accountability: takes responsibility for own actions; works independently; reliable regarding task completion and follow‑up.

Education and Experience Requirements

Bachelor's degree (B.A.) from a four‑year college or university; or 1–2 years related experience and/or training; or equivalent combination of education and experience.

Qualification Requirements

• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions.
• Knowledge of Outlook, Word, and Excel.

Supervisor Responsibilities

Position will supervise front desk staff, in conjunction with the Guest Service Manager.

Work Environment

Indoor work environment; minimal to moderate noise levels consistent with hotel environment.

Physical Demands

Stand more than 2/3 of the time; walk more than 2/3 of the time; sit less than 1/3 of the time; lift up to ten pounds; push/pull up to ten pounds.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Closing Statement

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-04-29.