Guest Services Agent - Part Time

3M HEALTHCARE; San Francisco (CA); On-site; USD 42,000 - 60,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Brisbane, CA is seeking a Part-time Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk.

You will greet guests, process payments, manage reservations, and coordinate with housekeeping while answering inquiries about local dining and entertainment options. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, including balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Property management systems

Word

Excel

Cash handling

Bookkeeping

Problem solving

Organization

Independence

Tools

Word

Excel

Job description

Position Details

Title: Guest Service Agent

Location: Brisbane, CA

Schedule: Part‑time, Non‑Exempt

Reports to: Guest Services Supervisor

Job Summary

The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services. The role supports the hotel’s front‑office operations and handles inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, including balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance staff to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem‑solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

Primarily indoor work within the hotel’s front desk and lobby areas, with standing and walking for long periods during the shift. Must be able to lift and carry up to 10 lbs occasionally. Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Other Duties

Other duties may be assigned in accordance with hotel needs.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled team members. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, paid time off, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.