Front Desk Lead - Guest Experience & Operations

Berry Companies; Conway (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Training

Competitive Compensation

Full-time Year-Round Employment

Work/Life Balance

Employee Discounts

Lodging & Travel Discounts

Paid Time Off

Mentorship Programs

Community Involvement

Company & Department Celebrations

Career Development and Advancement

401(k)

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Tuition Reimbursement

Direct Deposit

Job summary

Berry Companies, at the Eastern Slope Inn in North Conway, NH, seeks a Front Office Assistant Manager to lead the Guest Services team and support the Front Office Manager in daily front desk operations. The role focuses on customer satisfaction, training, and profitability, coordinating across departments and with guests and owners.

You will oversee training, guest relations, and smooth communication, driving service quality while maintaining operational efficiency.

Qualifications

• 2+ years in a hotel front desk or hospitality supervisory role.
• Excellent verbal and written communication.
• Strong computer skills and familiarity with PMS.
• Strong interpersonal and independent decision-making skills.

Responsibilities

• Lead, Manage, and Hold Accountable.
• Training & Development.
• Guest Experience & Service Quality.
• Operational Oversight.
• Communication & Coordination.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Decision making

Organizational skills

Tools

Microsoft Office Suite

PMS

Job description

Berry Companies, at the Eastern Slope Inn in North Conway, NH, seeks a Front Office Assistant Manager to lead the Guest Services team and support the Front Office Manager in daily front desk operations. The role focuses on customer satisfaction, training, and profitability, coordinating across departments and with guests and owners.

You will oversee training, guest relations, and smooth communication, driving service quality while maintaining operational efficiency.