Front Office Assistant Manager

Berry Companies; Conway (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Training

Competitive Compensation

Full-time Year-Round Employment

Work/Life Balance

Employee Discounts

Lodging & Travel Discounts

Paid Time Off

Mentorship Programs

Community Involvement

Company & Department Celebrations

Career Development and Advancement

401(k)

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Tuition Reimbursement

Direct Deposit

Job summary

Berry Companies, at the Eastern Slope Inn in North Conway, NH, seeks a Front Office Assistant Manager to lead the Guest Services team and support the Front Office Manager in daily front desk operations. The role focuses on customer satisfaction, training, and profitability, coordinating across departments and with guests and owners.

You will oversee training, guest relations, and smooth communication, driving service quality while maintaining operational efficiency.

Qualifications

• 2+ years in a hotel front desk or hospitality supervisory role.
• Excellent verbal and written communication.
• Strong computer skills and familiarity with PMS.
• Strong interpersonal and independent decision-making skills.

Responsibilities

• Lead, Manage, and Hold Accountable.
• Training & Development.
• Guest Experience & Service Quality.
• Operational Oversight.
• Communication & Coordination.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Decision making

Organizational skills

Tools

Microsoft Office Suite

PMS

Job description

Join the Berry Companies - Be a Part of Our Tradition and Future

Position available at the Eastern Slope Inn, North Conway, NH.

The Berry Companies are a family of businesses led by President Alec Tarberry, along with his senior leadership team. Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers and their customers with valuable experiences.

The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals.

We are now recruiting for a reliable and diligent Front Office Assistant Manager to join our team to provide our vacation owners and guests with outstanding service and leadership for our front desk team.

As a Front Office Assistant Manager, you'll support the Front Office Manager in the daily execution of front desk operations by leading the Guest Services team with a focus on customer satisfaction, communication, team training, and operational profitability. Acts as a liaison with guests, owners, other departments, and partners to ensure smooth service and efficient communication.

Core Functions & Key Responsibilities

• Lead, Manage, and Hold Accountable
• Training & Development
• Guest Experience & Service Quality
• Operational Oversight
• Communication & Coordination
• And perform other duties as assigned.

What We Expect From You:

• Strong computer skills (Microsoft Office Suite; PMS preferred)
• 2+ years in a hotel front desk or hospitality supervisory role
• Excellent verbal and written communication
• Strong interpersonal and independent decision-making skills

CORE VALUES ALIGNMENT

• Do the right thing - respect for all, think like an owner, return the cash, pick up the trash
• We can help - two ears, one mouth, put yourself in their shoes, find a way to say yes
• Friendly and fun - we are there for each other, keep it real; keep it fun, no drama & no gossip
• Make hard things look easy - always composed, find a way, do what you say, we admit mistakes

What's In It For You:

• Paid Training
• Competitive Compensation
• Full-time Year-Round Employment
• A Company that Supports Work/Life Balance
• Employee Discounts
• Lodging & Travel Discounts
• Paid Time Off
• Mentorship Programs
• Support for Community Involvement
• Company & Department Celebrations
• Career Development and Opportunities for Advancement
• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Tuition Reimbursement
• Direct Deposit

When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley. Berry Companies

For more information, please contact Jenn Robinson, Berry Companies Human Resources Administrator, at 603-356-6321 x6421 or email her at [e-mail].