Front Desk Lead & Guest Experience

atriumhospitality; Montgomery (AL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Internal promotions

401(k) with company match

Health coverage

PTO & vacations

DailyPay & perks

Community service & volunteering

Job summary

Atrium Hospitality is seeking a Front Desk Associate for Montgomery Embassy Suites in Montgomery, AL. You will manage guest check-in/out, provide warm service, and support teammates to keep operations running smoothly.

Join a culture that promotes internal growth, comprehensive benefits, and a commitment to guest experience. This role requires reliability, hotel-system proficiency, and physical stamina for daily tasks.

Qualifications

• Customer service experience and patience to ensure guest satisfaction.
• Leadership in hospitality or front desk settings preferred.
• Comfort with hotel systems and basic math for transactions.

Responsibilities

• Oversee front desk operations and serve as the problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality leadership

Guest relations

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a Front Desk Associate for Montgomery Embassy Suites in Montgomery, AL. You will manage guest check-in/out, provide warm service, and support teammates to keep operations running smoothly.

Join a culture that promotes internal growth, comprehensive benefits, and a commitment to guest experience. This role requires reliability, hotel-system proficiency, and physical stamina for daily tasks.