Front Desk Lead: Flexible Hours & Cross-Team Impact

Caterpillar; Plano (TX); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Mentored growth

Full benefits

Flexible hours

Job summary

Caterpillar in Plano, TX is seeking a Front Desk Agent with a track record of handling customer interactions and cross-functional collaboration. The role offers a clear path for growth with mentorship, full benefits, and flexible hours within a dynamic, general environment.

Ideal candidates will bring 3+ years of related experience, strong stress management, and excellent interpersonal skills to build rapport with customers, vendors, and partners.

Qualifications

• 3+ years steering general projects end to end.
• Strong stress management and interpersonal skills.
• Excellent rapport-building and a positive presence.

Responsibilities

• Identify gaps in current procedures and recommend fixes.
• Read between the lines of what Plano customers actually need.
• Hold Plano vendors to the standard we promised our users.
• Collaborate with cross-functional teams across Caterpillar to hit shared goals.
• Adapt quickly to shifting priorities in a fast-paced general environment.
• Represent Caterpillar professionally with vendors, partners, and customers.

Skills

Front Desk

Customer Service

Stress Management

Interpersonal Skills

Vendor Relations

Job description

Caterpillar in Plano, TX is seeking a Front Desk Agent with a track record of handling customer interactions and cross-functional collaboration. The role offers a clear path for growth with mentorship, full benefits, and flexible hours within a dynamic, general environment.

Ideal candidates will bring 3+ years of related experience, strong stress management, and excellent interpersonal skills to build rapport with customers, vendors, and partners.