Front Desk Associate - Plano Custer

Pet Paradise; Plano (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Advancement opportunities

Leadership Academy scholarship

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp

Pet boarding

DailyPay

Vet care discount

Adoption assistance

Fitness reimbursement

Paid time off

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

Job summary

Pet Paradise in Plano seeks a friendly Front Desk Associate to greet guests and their pets, ensuring a warm first impression as they arrive at our resort.

You will manage check-ins and check-outs, answer calls and emails, process cashier and POS transactions, coordinate visits with the veterinary team when needed, and keep the lobby clean and welcoming for both people and pets.

Job description

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of ourPlano Custer resort as a Front Desk Associate.

Starting Rate: $13.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
  • Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
  • Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
  • Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
• Responsible for taking off and putting on harnesses at check in and check out