Front Desk Lead: Elevate Patient Experience & Clinic Flow

Power Health Co; Brighton (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Power Health Colorado is seeking a high-performing Front Desk Receptionist for the Brighton clinic. You will own the patient experience, maintain schedule integrity, support clinic flow, and ensure a professional welcome from arrival through checkout.

We value confidence, proactivity, dependability, and a willingness to take ownership in a busy medical office. This role is full-time and located in Brighton, Colorado.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced medical environment.
• Comfortable using computers, scheduling software, and electronic medical records.
• Ability to remain professional when working with frustrated or challenging patients.
• Reliable attendance and punctuality.

Responsibilities

• Greet and acknowledge every patient upon arrival.
• Create a welcoming, professional environment at all times.
• Build rapport with patients and avoid transactional interactions.
• Communicate scheduling changes clearly and professionally.
• Protect patient confidentiality and maintain HIPAA standards.
• Handle patient concerns professionally and elevate issues as needed.
• Manage provider and therapy schedules, monitor arrivals and cancellations.
• Coordinate with clinical staff to maintain efficient patient flow.
• Verify required patient and case information during check-in and checkout.
• Ensure forms, signatures, and payments are processed as applicable.
• Schedule follow-up appointments and confirm next visits.
• Identify schedule gaps and fill available appointments.
• Maintain accurate demographic, insurance, and case information.
• Support clinic operations and document in PHCO systems.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Professional appearance

Organizational skills

Multitasking

Computer use

Tools

eClinicalWorks (eCW)

Job description

Power Health Colorado is seeking a high-performing Front Desk Receptionist for the Brighton clinic. You will own the patient experience, maintain schedule integrity, support clinic flow, and ensure a professional welcome from arrival through checkout.

We value confidence, proactivity, dependability, and a willingness to take ownership in a busy medical office. This role is full-time and located in Brighton, Colorado.