Patient Experience Front Desk Specialist

Power Health Colorado LLC; Brighton (CO); On-site; USD 34,000 - 52,000; Full time

Job summary

Power Health Colorado (PHCO) is seeking a highly organized Front Desk Receptionist for our Brighton clinic. The role goes beyond phones and check-in, focusing on owning the patient experience, maintaining schedule integrity, and supporting clinic flow from arrival to checkout.

The ideal candidate is confident, proactive, and reliable, with experience in medical office operations and scheduling. The position emphasizes teamwork with medical staff and administrative colleagues to ensure a

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced medical environment.
• Comfortable using computers, phones, scheduling software, and electronic medical records.
• Ability to remain professional with frustrated patients.
• Reliable attendance and punctuality.

Responsibilities

• Greet and acknowledge every patient upon arrival.
• Create a welcoming, professional environment at all times.
• Build rapport with patients and communicate delays and changes clearly.
• Maintain HIPAA standards and protect patient confidentiality.
• Manage provider and therapy schedules and monitor arrivals/no-shows.
• Schedule follow-ups and ensure next appointment is booked.
• Capture accurate patient demographic, insurance, and case information.
• Complete check-in/out and collect payments when needed.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Organization

Multitasking

EMR proficiency

Attendance & punctuality

Professional appearance

Tools

eClinicalWorks (eCW)

Scheduling software

Electronic Medical Records

Job description

Power Health Colorado (PHCO) is seeking a highly organized Front Desk Receptionist for our Brighton clinic. The role goes beyond phones and check-in, focusing on owning the patient experience, maintaining schedule integrity, and supporting clinic flow from arrival to checkout.

The ideal candidate is confident, proactive, and reliable, with experience in medical office operations and scheduling. The position emphasizes teamwork with medical staff and administrative colleagues to ensure a