Front Desk Lead: Elevate Guest Service & Training

Aimbridge Hospitality; Danvers (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Candlewood Suites Boston North Shore/Danvers is seeking a Front Desk Lead to manage guest check-ins, registrations, and front desk operations with a focus on training newer agents and maintaining high service standards.

Responsibilities include greeting guests, resolving inquiries, and assisting with reservations and billing while maximizing occupancy in a fast-paced hotel environment. This leadership role requires a customer-first mindset and strong communication under pressure.

Qualifications

• High School diploma or equivalent required; college coursework in related field preferred.
• Experience in hotel or related field preferred, especially with leadership experience.
• Positive, upbeat personality focused on outstanding guest service.
• Able to multi-task, detail-oriented, and solve problems for internal/external customers.
• Clear communication and ability to convey information effectively.
• Capable of handling stress and high-pressure situations.

Responsibilities

• Greet and assist guests with registrations and check-ins/check-outs.
• Train Front Desk Agents and support daily operations.
• Register guests, make/modify reservations, and assist with concierge duties.
• Provide courteous, attentive service to guests and maximize room revenue and occupancy.
• Maintain brand standards, professional appearance, and operate Front Desk systems.

Education

High School diploma or equivalent

Job description

Candlewood Suites Boston North Shore/Danvers is seeking a Front Desk Lead to manage guest check-ins, registrations, and front desk operations with a focus on training newer agents and maintaining high service standards.

Responsibilities include greeting guests, resolving inquiries, and assisting with reservations and billing while maximizing occupancy in a fast-paced hotel environment. This leadership role requires a customer-first mindset and strong communication under pressure.