Front Desk Lead — Elevate Guest Service & Growth Path

Tapestry Conshohocken; Port Washington (NY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance & disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Hilton Garden Inn Roslyn, operated by Concord Hospitality, is seeking a Front Desk Supervisor to lead the front desk team, deliver exceptional guest service, and uphold brand standards at the Port Washington, NY property. You will oversee check-in/out, guest inquiries, and coordination with other departments to ensure a smooth stay from arrival to departure.

This on-site, full-time role emphasizes leadership, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Professionalism

Detail orientation

Attendance flexibility

Education

High school diploma or equivalent

Job description

Hilton Garden Inn Roslyn, operated by Concord Hospitality, is seeking a Front Desk Supervisor to lead the front desk team, deliver exceptional guest service, and uphold brand standards at the Port Washington, NY property. You will oversee check-in/out, guest inquiries, and coordination with other departments to ensure a smooth stay from arrival to departure.

This on-site, full-time role emphasizes leadership, strong communication, and the ability to multitask in a fast-paced environment.