Front Desk Supervisor — Guest Experience Leader

Concord Payroll - Port Washington; Port Washington (WI); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality is seeking a Front Desk Supervisor at Hilton Garden Inn Roslyn to lead the front desk team and ensure exceptional guest service. You’ll coordinate arrivals, stays, and departures while upholding Concord standards.

The role is ideal for someone who enjoys guest interaction and leading a team, with opportunities for advancement to management. The position emphasizes proactive, responsive, and caring service, with potential growth into Assistant General Manager roles over time.

Qualifications

• Leadership and team-management skills
• Excellent communication and interpersonal abilities
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong organizational skills
• Commitment to delivering outstanding guest service
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper etiquette
• Monitor room availability and assist AGM/GM with yield management
• Handle guest safes per procedures
• Keep lobby and desk area clean and presentable
• Maintain knowledge of emergency and security procedures

Skills

Leadership

Communication

Multitasking

Attention to detail

Guest service

Flexibility

Education

High school diploma

Job description

Concord Hospitality is seeking a Front Desk Supervisor at Hilton Garden Inn Roslyn to lead the front desk team and ensure exceptional guest service. You’ll coordinate arrivals, stays, and departures while upholding Concord standards.

The role is ideal for someone who enjoys guest interaction and leading a team, with opportunities for advancement to management. The position emphasizes proactive, responsive, and caring service, with potential growth into Assistant General Manager roles over time.