Front Desk Lead & Coach — Flexible Hours & Service

Berkshire Health Systems; Pittsfield (MA); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center in Pittsfield, MA is seeking a Front Desk Supervisor for the Medical Group. You will oversee daily front desk operations, lead and coach staff, and act as liaison for patients and families to resolve issues.

This role supports access, service, quality, and financial goals in a fast-paced environment. Required: two years physician practice experience, superior customer service, and strong clerical/organizational skills.

Qualifications

• Two years physician practice experience in a busy office setting.
• Prior supervisory experience preferred.
• Prior customer service experience required
• Knowledge of Medical Terminology preferred
• Excellent clerical and organizational skills required

Responsibilities

• Oversee daily Front Desk operations for assigned practices.
• Lead by example and coach staff.
• Serve as liaison for patients and families resolving issues.
• Collaborate with practice management to meet access, service, quality, and financial goals.
• Prioritize tasks and manage multiple duties in a fast-paced environment.

Skills

Customer service

Supervisory experience

Interpersonal skills

Medical terminology

Organizational skills

Education

High school diploma

Associates degree

Job description

Berkshire Medical Center in Pittsfield, MA is seeking a Front Desk Supervisor for the Medical Group. You will oversee daily front desk operations, lead and coach staff, and act as liaison for patients and families to resolve issues.

This role supports access, service, quality, and financial goals in a fast-paced environment. Required: two years physician practice experience, superior customer service, and strong clerical/organizational skills.