Front Desk Supervisor

Berkshire Health Systems; Pittsfield (MA); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center in Pittsfield, MA is seeking a Front Desk Supervisor for the Medical Group. You will oversee daily front desk operations, lead and coach staff, and act as liaison for patients and families to resolve issues.

This role supports access, service, quality, and financial goals in a fast-paced environment. Required: two years physician practice experience, superior customer service, and strong clerical/organizational skills.

Qualifications

• Two years physician practice experience in a busy office setting.
• Prior supervisory experience preferred.
• Prior customer service experience required
• Knowledge of Medical Terminology preferred
• Excellent clerical and organizational skills required

Responsibilities

• Oversee daily Front Desk operations for assigned practices.
• Lead by example and coach staff.
• Serve as liaison for patients and families resolving issues.
• Collaborate with practice management to meet access, service, quality, and financial goals.
• Prioritize tasks and manage multiple duties in a fast-paced environment.

Skills

Customer service

Supervisory experience

Interpersonal skills

Medical terminology

Organizational skills

Education

High school diploma

Associates degree

Job description

Berkshire Medical Center · BMC Berkshire Internists

Hourly Pay Range: 22.8500 through 34.2700

Posted 07/17/2026

DEFINITION/PRIMARY FUNCTIONS

Responsible for all supervisory and daily operational functions of Front Desk for assigned practices within the Medical Group. Leads by example and works alongside staff as an organizer, content expert, and coach. Functions as the liaison for patients and families by problem solving and dispute resolution. Is a key member of a practice's management team and shares in the successful accomplishments of access, service, quality, and financial goals.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

Two years physician practice experience in a busy office setting.

Prior supervisory experience preferred.

Prior customer service experience required

Knowledge of Medical Terminology preferred

Excellent clerical and organizational skills required

Education and Training:

High School diploma is required.

Associates Degree preferred.

License, Certification & Registration:

None.

Other Requirements:

Excellent interpersonal skills with proven ability and experience dealing with patients, families, and physicians.

Ability to assume a leadership role within the practice and lead staff to service excellence.

Ability to work effectively and independently under pressure in a fast-paced environment with minimal supervision.

Ability to handle and prioritize multiple tasks throughout the workday. Demonstrated competency in handling confidential and sensitive information.

Flexible hours required to cover for staff and Practice Administrator vacations and earned time absences.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.