Front Desk Lead — 5-Star Guest Experience

Northwest Center; Columbia (MD); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

Paid time off 17 days/year

Floating holidays and parental leave

401(K) with company match

Employee assistance program (EAP)

Wellness reimbursement

Student loan contribution

Free onsite parking

Job summary

Northwest Center seeks a Senior Receptionist to manage front desk operations at the Amazon campus in Columbia, MD. You will greet guests, issue badges, and support events while delivering a memorable, customer-centric experience.

The role requires strong interpersonal skills, reliability, and the ability to handle multiple priorities in a fast-paced environment. It offers competitive benefits and a collaborative team setting.

Qualifications

• High School diploma or equivalent required.
• Front desk experience preferred.
• Excellent interpersonal and phone etiquette.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check in guests and visitors at reception.
• Provide professional customer service to Amazonians and vendors.
• Staff complex desks independently when needed.
• Maintain lobby appearance and assist with events.

Skills

Interpersonal skills

Phone etiquette

Punctuality

Multitasking

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

Northwest Center seeks a Senior Receptionist to manage front desk operations at the Amazon campus in Columbia, MD. You will greet guests, issue badges, and support events while delivering a memorable, customer-centric experience.

The role requires strong interpersonal skills, reliability, and the ability to handle multiple priorities in a fast-paced environment. It offers competitive benefits and a collaborative team setting.