Senior Receptionist

Northwest Center; Columbia (MD); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

Paid time off 17 days/year

Floating holidays and parental leave

401(K) with company match

Employee assistance program (EAP)

Wellness reimbursement

Student loan contribution

Free onsite parking

Job summary

Northwest Center seeks a Senior Receptionist to manage front desk operations at the Amazon campus in Columbia, MD. You will greet guests, issue badges, and support events while delivering a memorable, customer-centric experience.

The role requires strong interpersonal skills, reliability, and the ability to handle multiple priorities in a fast-paced environment. It offers competitive benefits and a collaborative team setting.

Qualifications

• High School diploma or equivalent required.
• Front desk experience preferred.
• Excellent interpersonal and phone etiquette.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check in guests and visitors at reception.
• Provide professional customer service to Amazonians and vendors.
• Staff complex desks independently when needed.
• Maintain lobby appearance and assist with events.

Skills

Interpersonal skills

Phone etiquette

Punctuality

Multitasking

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon's face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction.

Are you looking for an excellent career starter in an exciting corporate environment? As our Senior Receptionist, you have a firm grasp on what it takes to assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Our receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction; as a Senior Receptionist, you will set this tone.

Location: Columbia, MD

Schedule: Monday through Friday, an 8-hour shift, between the hours of 7:15 am - 6:05 pm

Starting Wage Range - $24.36 per hour

What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) including six free therapy sessions per year
• Physical Wellness Reimbursement Program - $25 per month
• Student Loan Contribution Program - $50 per month
• Free Onsite Parking

What You Will Do

• Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors.
• As a Senior, you will be able to staff more complex reception desks independently.
• Partner with Receptionist on multi-person desks.
• Participate in or lead special projects as assigned.
• Manage inventory at desks, if at single-reception desk, and communicate needs to Lead Receptionist.
• Support Banana Stand and Special Events as needed.

Will be responsible for overall operation of the front desk and front office activities to include, but not limited to:

• Facilitate the opening and/or closing of service locations.
• Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.
• Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
• Work collaboratively across the organization, as well as with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.
• Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and required standards.
• Verbally welcome customers upon entrance.
• Act as the point of reference for guests & Amazon employees who need assistance or information.
• Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space and issue badges.
• Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.
• Help resolve any escalations with guests and visitors in a professional and polite manner. Maintain office security by following security procedures and controlling access via the reception desk.

Who You Are

• High School Diploma
• Experience operating a front desk environment.
• Excellent interpersonal skills required along with polite and professional phone etiquette.
• Positive, upbeat attitude and able to get along with everyone.
• Must be reliable and punctual with excellent organizational skills.
• Must have demonstrated ability to juggle multiple priorities.
• Above average communication skills preferred.
• Experience using MS Office suite of products preferred
• Excellent in-person customer service skills.
• Ability to practice a high level of confidentiality.
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Attention to detail and accuracy.
• Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.

Working Conditions & Physical Demands

• Must be able to potentially lift or carry items up to 50 pounds.
• May need to carry supplies to other buildings.
• Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required.
• The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift.
• Ability to work independently and out of line of sight from other team members for all or part of shift.
• Ability to work on a tablet/computer.
• Ability to read, write, speak and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening.
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [e-mail].

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.