Front Desk Lead

NEXT GENERATION MANAGEMENT SERVICES LLC; Town of Florida (NY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Sick PTO after probation period

Vacation PTO after one year

7 paid federal holidays

Job summary

Next Generation Management & Accounting Services is seeking a Front Desk Lead to manage the daily operations of the front desk team in Sunrise/Ft. Lauderdale area. This full-time role requires leadership, superb communication, and organizational skills to serve residents, guests and vendors.

The position offers an hourly rate of $23.50 with a Mon-Fri 7:00 AM–3:30 PM schedule. PTO includes 40 hours sick after 90 days, 40 hours vacation after one year, and 7 federal holidays.

Qualifications

• High school diploma or equivalent required; associate degree or admin cert is a plus.
• Minimum 2 years in front desk, customer service, or admin role.
• Prior leadership or supervisory experience preferred.

Responsibilities

• Greet and assist residents, guests, vendors, and staff professionally.
• Supervise front desk staff and ensure consistent coverage.
• Manage scheduling, shift coverage, and task delegation.
• Maintain front desk procedures in line with company standards.
• Serve as liaison between front desk and management; relay updates.
• Respond to inquiries via phone, email, and in person; resolve issues.
• Oversee mail/package handling, visitor check-ins, and access procedures.
• Maintain logs and daily reports; train new front desk staff.
• Support property management and office operations as needed.

Skills

Front desk experience

Leadership

Customer service

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Job Details

• Job Location: Sunrise, FL 33325
• Salary Range: $23.50
• Next Generation Management & Accounting

Front Desk Lead

Next Generation Management & Accounting Services is a professional property management and accounting company specializing in condominium and homeowners association (HOA) management. We are seeking a motivated and experienced Front Desk Lead to join our team.

This full-time position is ideal for a customer-focused professional with strong leadership, communication, and organizational skills. The Front Desk Lead serves as the primary point of contact for residents, homeowners, guests, vendors, and visitors while overseeing the daily operations of the front desk team. This role is responsible for ensuring exceptional customer service, maintaining professional standards, coordinating front desk coverage, and supporting the overall operations of the community.

The ideal candidate is dependable, detail-oriented, proactive, and capable of leading by example in a fast-paced environment. This position offers an excellent opportunity for professional growth while contributing to the successful operation and resident experience of a community association.

• Hourly rate: $23.50 / hour
• Schedule: Monday through Friday 7:00 AM - 3:30 PM (with a 30min lunch).
• PTO: 40 hours of sick PTO after the 90-day probation period. 40 hours of vacation PTO after one year and 7 paid federal holidays.
• Location: Ft. Lauderdale, FL

Responsibilities

• Greet and assist residents, guests, vendors, and staff in a professional and welcoming manner.
• Supervise and support front desk staff to ensure excellent service and consistent office coverage.
• Manage scheduling, shift coverage, and task delegation for the front desk team.
• Monitor and maintain front desk procedures, ensuring compliance with company standards.
• Serve as the main liaison between the front desk team and management, communicating updates, concerns, and feedback.
• Respond to inquiries via phone, email, and in-person, and resolve issues or escalat**e** as needed.
• Oversee mail/package handling, visitor check-ins, and building access procedures.
• Maintain records, logs, and daily reports as required.
• Train new front desk team members and provide ongoing support and coaching.
• Support property management or office operations with administrative tasks as needed.

Qualifications

• High school diploma or equivalent; associate degree or administrative certification is a plus.
• Minimum of 2 years of front desk, customer service, or administrative experience.
• Prior leadership or supervisory experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable with database systems or property management software.
• Ability to manage multiple tasks in a fast-paced environment.