Front Desk Lead - Community HOA Operations

NEXT GENERATION MANAGEMENT SERVICES LLC; Town of Florida (NY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Sick PTO after probation period

Vacation PTO after one year

7 paid federal holidays

Job summary

Next Generation Management & Accounting Services is seeking a Front Desk Lead to manage the daily operations of the front desk team in Sunrise/Ft. Lauderdale area. This full-time role requires leadership, superb communication, and organizational skills to serve residents, guests and vendors.

The position offers an hourly rate of $23.50 with a Mon-Fri 7:00 AM–3:30 PM schedule. PTO includes 40 hours sick after 90 days, 40 hours vacation after one year, and 7 federal holidays.

Qualifications

• High school diploma or equivalent required; associate degree or admin cert is a plus.
• Minimum 2 years in front desk, customer service, or admin role.
• Prior leadership or supervisory experience preferred.

Responsibilities

• Greet and assist residents, guests, vendors, and staff professionally.
• Supervise front desk staff and ensure consistent coverage.
• Manage scheduling, shift coverage, and task delegation.
• Maintain front desk procedures in line with company standards.
• Serve as liaison between front desk and management; relay updates.
• Respond to inquiries via phone, email, and in person; resolve issues.
• Oversee mail/package handling, visitor check-ins, and access procedures.
• Maintain logs and daily reports; train new front desk staff.
• Support property management and office operations as needed.

Skills

Front desk experience

Leadership

Customer service

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Next Generation Management & Accounting Services is seeking a Front Desk Lead to manage the daily operations of the front desk team in Sunrise/Ft. Lauderdale area. This full-time role requires leadership, superb communication, and organizational skills to serve residents, guests and vendors.

The position offers an hourly rate of $23.50 with a Mon-Fri 7:00 AM–3:30 PM schedule. PTO includes 40 hours sick after 90 days, 40 hours vacation after one year, and 7 federal holidays.