Front Desk Lead

Pho Prime, LLC; Philadelphia (Philadelphia County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Discounts & Benefits

Reimbursements

Healthcare benefits

Medical/Dental/Vision coverage

Paid time off

Career development

Short-term disability

Job summary

Pho Prime, LLC in Philadelphia, PA is seeking a Front Desk Lead to supervise guest services and maintain a welcoming, organized reception area.

The role reports to the Area Director, coordinates scheduling, trains staff, and ensures professional, friendly service across all shifts. Candidates should have strong front desk and hospitality management skills; the position offers full-time hours, hourly pay of $18.00, and benefits including PTO and health/dental/vision coverage.

Qualifications

• Front Desk Lead responsibilities include coordinating with Area Director and ensuring a tidy concierge desk.
• Strong hospitality management and client relationship skills are required.
• Must be legally eligible to work in the US.

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• Assist the Area Director with scheduled callouts and cover extra shifts if needed.
• Communicate all uniform needs with the Area Director.
• Report equipment malfunctions or needs to the Area Director or Property Manager.
• Support Area Director in training staff.
• Actively contribute suggestions for enhancing the property.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

The pay for this full-time position is $18.00 per hour. The benefits include Paid Time Off and Health/Vision/Dental Insurance options.

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

As of the date of this ad, the pay is $18.00 per hour. It has previously been listed at this rate.