Front Desk Lead

Pho Prime, LLC; Arlington (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Discounts and benefits for employees

Reimbursements for cellphone/related

Job summary

Pho Prime, LLC is hiring a Front Desk Lead in the United States. The role focuses on welcoming guests, coordinating operations, and supporting the Area Director with scheduling and training.

You will ensure a tidy concierge area and maintain professional, friendly service across shifts. We offer weekly pay, paid training, a broad benefits package, and opportunities for career development through NFC University.

Qualifications

• Front desk experience in hospitality.
• Ability to supervise and train staff.
• Strong communication and customer service.

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director on operations.
• Ensure concierge desk is tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and procedures.
• Provide a warm welcome and fond farewell across all shifts with professional, friendly service.
• Assist the Area Director with scheduled callouts; may cover extra shifts if needed.
• Communicate uniform needs with the Area Director.
• Promptly report equipment malfunctions or needs to Area Director/Property Manager.
• Support Area Director in staff training.
• Actively contribute ideas to enhance the property.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

The pay for this full-time position is $21.00 per hour. The benefits include Paid Time Off and Health/Vision/Dental Insurance options.

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

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As of the date of this ad, the pay is $21.00 per hour. It has previously been listed at this rate.