Front Desk Lead

Pho Prime, LLC; Silver Spring (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health/Vision/Dental Insurance

Weekly Pay

Paid Training

Employee Discounts

Reimbursements

Job summary

Pho Prime, LLC in Silver Spring, MD is seeking a Front Desk Lead to supervise concierge operations, ensure a warm welcome, and maintain a tidy front desk across shifts. You will communicate with the Area Director, review daily notes, cover extra shifts when needed, manage uniform needs, report equipment issues, and contribute ideas to improve the property.

This role offers training, career development, and a benefits package.

Qualifications

• Front Desk Lead with hospitality experience is preferred.
• Strong communication and guest-service skills.
• Ability to supervise and train staff in a hospitality setting.

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• Assist the Area Director with scheduled callouts and cover extra shifts if needed.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• Support the Area Director in effectively training staff.
• Actively contribute suggestions for enhancing the property.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching

Job description

The pay for this full-time position is $21.00 per hour. The benefits include Paid Time Off and Health/Vision/Dental Insurance options.

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

As of the date of this ad, the pay is $21.00. It has previously been listed at this rate.