Service Manager (Front of House)

Creative Dining Services; Grand Rapids (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay and bonus

Daily Pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off

More benefits

Job summary

Creative Dining Services is seeking a Service Manager to lead front-of-house operations and create an exceptional dining experience for students at Calvin University. You will train and support the service team alongside the Dining Services Director, ensuring welcoming, safe, and organized dining spaces.

You will manage daily service, maintain standards, and respond to dietary needs while promoting customer satisfaction through thoughtful leadership and teamwork with CDS colleagues.

Qualifications

• 3+ years of management and leadership experience overseeing a team of 20+ employees.
• Knowledge of food service or hospitality operations and a strong customer service focus.
• Strong communication, organization, and team development skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• ServSafe certification.
• Positive, hands-on approach in a busy dining environment.

Responsibilities

• Lead and develop the service team: train and manage front-of-house staff and participate in hiring, scheduling, timekeeping, evaluations, and disciplinary actions.
• Coordinate daily service under the Dining Services Director to oversee service activities and maintain standards.
• Create an inviting dining experience: ensure attractive food presentation, clear communication of menu offerings, and attention to dietary needs.
• Maintain a safe and sanitary environment: ensure food safety compliance and organized service areas.
• Support marketing and special events: execute corporate marketing initiatives and coordinate decorations and event records.
• Manage supplies and records: maintain appropriate levels of service supplies and operational records.
• Build strong relationships with customers, staff, vendors, and the community; promote satisfaction.
• Listen and improve: collect feedback, respond to surveys, and propose service improvements.

Skills

Leadership

Customer service

Communication

MS Office

ServSafe

Hospitality operations

Tools

Microsoft Word

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager (Front of House)

Newcomer, Brady Grand Rapids, MI, US

3 days ago Requisition ID: 6981

Salary Range: $55,000.00 To $65,000.00 Annually

Job Posting Title: Service Manager

Job Description

Creative Dining Services is currently seeking a Service Manager to lead front-of-house service and help create an exceptional dining experience for our students at Calvin University. Working alongside the Food Service Director, you will train and support the service team, maintain attractive food presentation, and ensure a welcoming, safe, and organized dining environment.

If you enjoy developing people, connecting with customers, and turning everyday service into memorable hospitality, we would love to hear from you!

We Offer:

• Competitive pay and bonus opportunities
• Access your earned wages when you need through Daily Pay
• Medical, dental, and vision insurance
• 24/7 access to healthcare through TextCare
• 401(k) with a company match
• Paid time off
• And much, much more!

Core Responsibilities of the Service Manager:

• Lead and develop the service team: Train and manage front-of-house staff and participate in hiring, scheduling, timekeeping, performance evaluations, and disciplinary actions.
• Coordinate daily service: Work under the direction of the Dining Services Director to oversee service activities, maintain established standards, and support efficient, fiscally responsible, and sustainable operations.
• Create an inviting dining experience: Ensure food is presented attractively, menu offerings are communicated clearly, and customers' special dietary needs receive appropriate attention.
• Maintain a safe and sanitary environment: Follow all local, state, and federal requirements governing food safety and sanitation, keep service areas neat and organized, and ensure service equipment is functioning and maintained properly.
• Support marketing and special events: Implement corporate marketing initiatives, coordinate seasonal and event decorations, and maintain event records and marketing summaries for the CDS home office.
• Manage supplies and records: Maintain appropriate levels of service supplies and decorations, along with accurate and organized operational records.
• Build strong relationships: Maintain positive relationships with customers, clients, staff, vendors, and the community while promoting high levels of customer and client satisfaction.
• Listen and improve: Participate in Food Committee meetings, manage customer surveys and comment cards, respond to feedback, and recommend service improvements to the Dining Services Director.
• Collaborate with the management team: Assist with other aspects of the dining services program as needed and model CDS's Mission, Vision, and Core Values.

The Ideal Candidate Will Have:

• At least three years of management and leadership experience overseeing a team of 20 or more employees
• Knowledge of food service or hospitality operations and a strong commitment to customer service
• Strong communication, organization, and team development skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• ServSafe certification
• A positive, hands-on approach and the ability to remain professional, cooperative, and detail oriented in a busy dining environment

This position includes office responsibilities and active work in dining and commercial kitchen areas, which includes hot, cold, and humid environments. Moving supplies and equipment weighing up to 25 pounds. Extended hours may be required at times. Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.

About Creative Dining Services

Creative Dining Services partners with colleges, universities, Fortune 100 companies, full-service senior living communities, conference centers, K–12 schools, and camps to provide a different kind of hospitality and facility management experience—one that's fun, innovative, and focused on your community. Why? Because that's how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran Friendly!