Front Desk Associate

Sportyard; Charleston (TN); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Unlimited facility membership

Access to staff events and clinics

Above-market pay

Job summary

A leading recreational facility in Tennessee seeks a Front Desk Associate responsible for creating a welcoming environment through efficient check-in processes and clear communication. Applicants should be friendly, confident, and reliable, preferably at least 16 years old. The role offers above-market pay ranging from $17–$20 per hour based on experience and includes perks like an unlimited facility membership. Join a team that values preparation and accountability, while enjoying a structured work environment.

Qualifications

• Must be at least 16 years old.
• Willing to work nights and weekends.
• Detail-oriented with good communication skills.

Responsibilities

• Ensure fast, accurate check-in for guests.
• Communicate clearly with parents regarding services.
• Maintain composure and professionalism during rush hours.
• Accurately input bookings and address issues promptly.
• Represent Sportyard with warmth and authority.

Skills

Friendly demeanor

Confidence

Multitasking ability

Comfortable with basic software

Reliability

Job description

The Role (Plain English)

You are the first and last impression.

As a Front Desk Associate, you make check-in fast, clear, and calm — even when it’s busy. Parents should feel confident. Kids should feel welcomed. Systems should work without drama.

If the front desk is smooth, the whole building feels better.

What You’re Responsible For (Outcomes, Not Tasks)

1. Fast, accurate check-in

• Guests are checked in correctly and quickly
• Waivers and bookings are verified
• Lines move without confusion or stress

2. Clear communication

• Parents understand what’s included and where to go
• Questions are answered confidently
• You know when to elevate vs handle it yourself

3. Calm presence

• You stay composed during rushes
• You don’t panic, rush, or deflect
• You help de‑escalate minor frustrations

4. Systems accuracy

• Bookings, passes, and notes are entered correctly
• Issues are flagged immediately
• No “we’ll fix it later” mentality

5. Professional representation

• You represent Sportyard with warmth and authority
• You follow standards consistently
• You protect the guest experience

What This Role Is Not

• A cashier job
• A phone‑scrolling role
• A “figure it out as you go” position

This is a brand‑facing responsibility role.

Who This Role Is For

You’ll do well if you:

• Are friendly but confident
• Can multitask without getting flustered
• Are comfortable speaking with parents
• Care about getting things right
• Prefer structure over improvisation

• Must be 16+ (under 18 with restrictions)

• Comfortable with basic software systems
• Reliable and punctual
• Willing to work nights and weekends

Age & Eligibility

• Applicants must be at least 16 years old
• Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only
• Minor employees may not work unsupervised and will not be scheduled as the highest‑ranking staff member on site
• Employment is subject to applicable child labor laws and required work authorization

Application Standards

We take our hiring process seriously and expect the same from applicants.

• Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
• If selected for a one‑way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail‑oriented, and genuinely interested in the role.

• $17–$20/hour, based on experience
• Above‑market pay for a guest‑facing role
• Clear growth path into Front Desk Lead or Operations
• Unlimited Sportyard membership
• Access to staff events and clinics
• Join a team that values preparation, accountability, and energy — not just showing up