Front Desk Key Holder

The Woodhouse Spas Corporation

Carmel (IN)

On-site

USD 27,552 - 30,307

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Complimentary spa services

Product discounts

Paid training

Clear path to management

Job summary

The Woodhouse Spas Corporation in Carmel, IN is seeking a full-time Spa Coordinator/Key Holder. This role involves greeting and assisting guests, managing the guest experience, and leading a team. Ideal candidates have 2+ years in hospitality, retail, or customer service, accompanied by leadership skills. Compensation includes a wage of $20-22/hour plus commission and various benefits such as health insurance and paid time off. Join a dynamic team focused on providing exceptional spa experiences.

Qualifications

2+ years in hospitality, retail, or customer service experience.
Comfortable with point-of-sale systems and handling payments.
Available for full-time hours including weekends.

Responsibilities

Open and close the spa, ensuring a perfect environment for guests.
Welcome guests warmly and guide them through the signature experience.
Handle guest concerns with grace and turn complaints into loyalty.
Support and guide newer team members during shifts.

Skills

Customer service excellence

Sales orientation

Leadership

Attention to detail

Tools

Point-of-sale systems

Job description

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Description

This isn't a front desk job. It's a hospitality and sales career.

At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they are escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins.

We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference.

About This Role

As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it.

This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout.

What You'll Actually Do

Open and close the spa, ensuring everything is perfect for guests and the next shift
Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)
Book appointments, recommend services, and help guests find exactly what they need
Suggest enhancements and retail products that genuinely improve the guest experience
Handle guest concerns and complaints with grace, turning problems into loyalty
Support and guide newer front desk team members during your shifts
Keep the front of house running smoothly when management isn't on-site

Compensation & Benefits

$20-22/hour based on experience
5% commission on retail sales when you hit your targets
$5 bonus per enhancement sold (once you hit 10 per month)
Complimentary spa services
Product discounts
Paid training
Clear path to management for high performers

You're a Great Fit If...

You genuinely enjoy making people feel special and taken care of
You see sales as helping people find what they need, not pushing products
You take ownership and solve problems without waiting to be told what to do
You're comfortable leading a shift and supporting less experienced team members
Details matter to you, and you follow through on the little things
You've worked in hospitality, retail, or customer service and want something better

You Might Not Be a Good Fit If...

You think recommending products or services is "pushy"
You prefer working alone without constant guest interaction
You can't work weekends or occasional holidays
Following scripts and protocols feels restrictive to youYou're looking for a quiet desk job where you can zone out

Requirements

2+ years in hospitality, retail, or customer service
Previous key holder, shift lead, or opening/closing experience
Comfortable with point-of-sale systems and handling payments
Available for full-time hours including weekends
Reliable transportation to our location

Nice to Have (Not Required)

Experience in spa, salon, or wellness industry
Knowledge of skincare products and services
Experience training or mentoring others

How to Apply

Submit your resume to careers.woodhouseindy@gmail.com and a brief cover letter that tells us:

A time you turned a frustrated customer into a loyal one. What happened and what did you do?
Why hospitality, not just any job? What draws you to this work?
Which location(s) work for you and your availability for opening/closing shifts.

About Woodhouse Day Spa

For 19 years, Woodhouse Day Spa has been providing luxury spa experiences to the Indianapolis area. We've built our reputation on attention to detail, exceptional service, and creating an environment where both guests and team members thrive. Our experienced leadership team is committed to developing talent from within, and many of our managers started at the front desk.