Public Services Intake & Front Desk Coordinator

Diversified Services Network; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Diversified Services, Inc. (DSN) is seeking a dependable Intake Specialist to act as front-desk support for clients applying for or receiving public assistance. The role includes data entry, document management, and coordination with case workers in a busy, on-site setting.

The IS will determine eligibility for programs like TANF, NA, and Medicaid, while ensuring accurate documentation and timely processing. Training is provided, with room for growth within a supportive team.

Qualifications

• High school diploma or equivalent required.
• Experience in front-desk or customer service roles preferred.
• Ability to accurately enter data and manage documents.

Responsibilities

• Welcome on-site visitors and determine the nature of their visit.
• Provide courteous, professional customer service to all clients.
• Assist clients with application submission and general inquiries.
• Review client information and documentation for accuracy and completeness.
• Scan and upload documents into client case files.
• Schedule client appointments and support caseworker workflows.
• Maintain daily activity and service reports.
• Handle sensitive information with confidentiality and professionalism.

Skills

Customer service

Data entry

Front desk

Written communication

Education

High school diploma or equivalent

Tools

Document Management System

Job description

Diversified Services, Inc. (DSN) is seeking a dependable Intake Specialist to act as front-desk support for clients applying for or receiving public assistance. The role includes data entry, document management, and coordination with case workers in a busy, on-site setting.

The IS will determine eligibility for programs like TANF, NA, and Medicaid, while ensuring accurate documentation and timely processing. Training is provided, with room for growth within a supportive team.