Front Desk Intake

Paylocity; Creve Coeur (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Paylocity is seeking a friendly Front Desk Receptionist to be the welcoming face of our healthcare facility in Creve Coeur, MO. The role focuses on outstanding customer service, efficient front desk operations, and supporting clinical workflows to ensure smooth patient care.

Responsibilities include greeting patients, checking in/out, scheduling, handling intake, and coordinating with clinical staff. A High School Diploma or equivalent and a year of customer service experience are preferred;

Qualifications

• High School Diploma or equivalent.
• Minimum one year of customer service experience preferred but not required.
• Experience with practice management software is desirable.
• Excellent customer service skills and professionalism.
• Ability to multitask in a busy environment.

Responsibilities

• Greet patients and visitors warmly and create a welcoming environment.
• Manage front desk operations including check-in/check-out.
• Handle patient intake accurately and efficiently.
• Answer calls promptly and direct inquiries appropriately.
• Schedule appointments and manage patient flow to optimize clinic operations.
• Prepare patients for appointments by verifying information and documentation.
• Assist with administrative tasks and maintain patient records.
• Collaborate with clinical staff to support patient care.
• Maintain a clean and organized reception area.

Skills

Customer service

Multitasking

Communication

Computer skills

Fast-paced

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

Description

We are seeking a friendly and professional Front Desk Receptionist to be the welcoming face of our healthcare facility. This vital role ensures a smooth and positive experience for all patients and visitors from the moment they arrive. The ideal candidate will excel in providing exceptional customer service, managing front desk operations, and supporting clinical workflows to facilitate efficient patient care.

Key Responsibilities:

• Greet patients and visitors warmly, creating a welcoming environment
• Manage front desk operations, including patient check-in and check-out
• Handle patient intake processes accurately and efficiently
• Answer phone calls promptly and professionally, directing inquiries appropriately
• Schedule appointments and manage patient flow to optimize clinic operations
• Prepare patients for their appointments by verifying information and ensuring all necessary documentation is complete
• Assist with administrative tasks such as data entry, filing, and maintaining patient records
• Collaborate with clinical staff to support seamless patient care delivery
• Maintain a clean and organized reception area

Requirements

QUALIFICATIONS/LICENSE:

None

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

Minimum one year customer service experience preferred but not required

SKILLS:

• Excellent customer service skills.
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• Proficient with computer skills including experience with practice management software desired.

PHYSICAL REQUIREMENTS:

• The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move over 25 pounds.
• Fine hand manipulation (keyboarding).