Front Desk & Insurance Customer Support Specialist

GR Insurance Associates LLC; Jackson (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

GR Insurance Associates LLC is seeking a friendly Receptionist/Customer Service Representative to support our busy front office in Jackson, MO. The role emphasizes strong communication, organization, and accurate data handling, with responsibilities spanning payments, policy changes, and claims assistance.

The position offers in-person work at 1600 S. Hope Street, Jackson, MO, and includes benefits such as health, dental, vision insurance, paid time off, and a retirement plan.

Qualifications

• Experience in receptionist or front-office roles preferred.
• Ability to learn insurance systems and procedures.
• Comfortable handling phones and in-person customer interactions.
• Strong time-management and multitasking abilities.

Responsibilities

• Welcome customers and assist with front-office needs.
• Answer calls and transfer as needed.
• Respond to customer questions and provide general assistance.
• Take and process customer payments.
• Answer billing questions and resolve account concerns.
• Process endorsements and policy changes.
• Send insurance ID cards and policy documents.
• Assist with filing insurance claims.
• Maintain accurate customer and policy information.
• Complete small administrative tasks.
• Protect confidential information.

Skills

Customer service

Communication

Organization

Attention to detail

Data entry

Phone handling

Job description

GR Insurance Associates LLC is seeking a friendly Receptionist/Customer Service Representative to support our busy front office in Jackson, MO. The role emphasizes strong communication, organization, and accurate data handling, with responsibilities spanning payments, policy changes, and claims assistance.

The position offers in-person work at 1600 S. Hope Street, Jackson, MO, and includes benefits such as health, dental, vision insurance, paid time off, and a retirement plan.