Receptionist/Customer Service Representative

GR Insurance Associates LLC; Jackson (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

GR Insurance Associates LLC is seeking a friendly Receptionist/Customer Service Representative to support our busy front office in Jackson, MO. The role emphasizes strong communication, organization, and accurate data handling, with responsibilities spanning payments, policy changes, and claims assistance.

The position offers in-person work at 1600 S. Hope Street, Jackson, MO, and includes benefits such as health, dental, vision insurance, paid time off, and a retirement plan.

Qualifications

• Experience in receptionist or front-office roles preferred.
• Ability to learn insurance systems and procedures.
• Comfortable handling phones and in-person customer interactions.
• Strong time-management and multitasking abilities.

Responsibilities

• Welcome customers and assist with front-office needs.
• Answer calls and transfer as needed.
• Respond to customer questions and provide general assistance.
• Take and process customer payments.
• Answer billing questions and resolve account concerns.
• Process endorsements and policy changes.
• Send insurance ID cards and policy documents.
• Assist with filing insurance claims.
• Maintain accurate customer and policy information.
• Complete small administrative tasks.
• Protect confidential information.

Skills

Customer service

Communication

Organization

Attention to detail

Data entry

Phone handling

Job description

Receptionist/Customer Service Representative

We are seeking a friendly, dependable, and organized Receptionist/Customer Service Representative to support our front office and assist with the daily needs of our insurance customers. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple responsibilities while providing exceptional customer service.

Key Responsibilities:

Welcome customers and assist with front-office needs. Answer incoming phone calls and transfer calls as needed. Respond to customer questions and provide general assistance. Take and process customer payments. Answer billing questions and help resolve account concerns. Process policy endorsements and requested changes. Send insurance identification cards and policy documents. Assist customers with filing insurance claims. Process mortgagee changes. Maintain accurate customer and policy information. Complete small administrative and clerical tasks. Communicate professionally with customers, insurance carriers, and team members. Protect confidential customer and company information.

Qualifications:

Strong customer service and communication skills. Friendly, professional, and helpful attitude. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Comfortable answering phones and assisting customers in person. Ability to manage multiple tasks in a busy office environment. Basic computer and data-entry skills. Previous receptionist or customer service experience preferred. Ability to learn insurance systems, policies, and procedures.

Position Details

Starting Pay: $18.00 per hour Schedule: Monday through Friday, 8:30 AM–4:30 PM Work Location: In person at 1600 S. Hope Street, Jackson, MO 63755

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan