Front Office Host (Full Time)

Andaz; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid PTO

Health insurance

401k with company match

Job summary

Andaz San Diego is seeking a warm, energetic Front Desk Host in the heart of the Gaslamp District to set the tone for every guest's stay. You’ll deliver a personalized, memorable experience reflecting our lifestyle hotel’s spirit.

As the first point of contact, you’ll welcome guests, handle inquiries, coordinate reservations, and collaborate with housekeeping, engineering, and F&B to ensure smooth daily operations. Strong hospitality and communication are essential.

Qualifications

• Full availability, including overnights, weekends and holidays.
• Strong customer service skills with hospitality focus.
• Excellent communication and ability to connect with guests and team.

Responsibilities

• Greet guests with warmth and manage seamless check-in/check-out.
• Handle inquiries and requests with professionalism and empathy.
• Manage room assignments, reservations, and billing accurately.
• Collaborate with housekeeping, engineering, and F&B teams for smooth operations.
• Offer personalized dining, nightlife, and local activity recommendations.
• Maintain a polished lobby reflecting the hotel's brand and culture.
• Uphold safety, security, and confidentiality standards.
• Anticipate guest needs and go above and beyond when possible.

Skills

Customer service mindset

Communication skills

Multitasking

Tech-savvy

Professional appearance

Tools

Property management systems

Job description

Organization- Andaz San Diego

Summary

We’re looking for a warm, energetic, and service‑driven Front Desk Host to join our team in the heart of San Diego’s iconic Gaslamp District. As the first point of contact for our guests, you’ll set the tone for their entire stay—creating a welcoming, personalized, and memorable experience that reflects the spirit of our lifestyle hotel.

What are the additional benefits to working at Andaz San Diego?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more!

What You’ll Do

• Greet guests with genuine enthusiasm and provide seamless check‑in and check‑out experiences
• Handle guest inquiries, requests, and concerns with professionalism, empathy, and efficiency
• Manage room assignments, reservations, and billing with accuracy and attention to detail
• Collaborate closely with housekeeping, engineering, and F&B teams to ensure smooth daily operations
• Deliver personalized recommendations on local dining, nightlife, events, and hidden gems throughout the Gaslamp Quarter
• Maintain a polished, inviting lobby atmosphere that reflects the hotel’s brand and culture
• Uphold safety, security, and confidentiality standards at all times
• Support the overall guest journey by anticipating needs and going above and beyond whenever possible

The hourly rate for this position is $23.81.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Full availability, including possible overnights, weekends, and holidays
• Strong customer service skills with a genuine passion for hospitality
• Strong communication skills and a natural ability to connect with guests and team members.
• Ability to multitask and remain calm in a fast‑paced, high‑energy environment
• Tech‑savvy and quick to learn property management systems
• Professional appearance and demeanor
• A strong communicator with excellent problem‑solving skills
• Reliable, punctual, and committed to teamwork
• Previous hotel or customer service experience preferred, but not required
• Ability to stand for extended periods