Food Runner- Pool & Beach

Andaz; Miami (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free room nights

Insurance package

401K with match

Free parking

Paid time off

Tuition reimbursement

Stock purchase plan

Retail discounts

Job summary

Andaz Miami Beach Resort & Spa is seeking a Food Runner to assist the wait staff and deliver orders from kitchen to tables, contributing to a superior guest dining experience.

Experience with high-volume service is helpful; ability to stand for long periods, lift light loads, and work evenings and weekends is required; the team offers a robust benefits package and opportunities in a luxury property.

Qualifications

• Must be able to lift a minimum of 20lbs.
• Flexibility to work evenings, weekends, and holidays.
• Multitasking skills to ensure guests get their orders quickly.
• Organizational skills to locate patrons and tables.
• Excellent verbal and written communication skills.
• Ability to remain on their feet for several hours.
• Interpersonal skills for guest interactions.
• Attention to detail in order accuracy.
• Ability to stay calm under stressful situations.
• Able to work in a fast-paced environment.

Responsibilities

• Uphold company policies and procedures, including schedules, dress code, and attendance.
• Adhere to safety and sanitation policies.
• Label/date perishable items and rotate stock.
• Provide prompt, professional service to guests.
• Open side work and set up station.
• Attend training sessions and meetings.
• Deliver professional food and beverage service.
• Serve wine/alcohol properly.
• Set up front line with wares and equipment.
• Keep station stocked and read order tickets.
• Track cooking times and ensure plate presentation.
• Garnish entrees and assist servers as needed.
• Perform side work as scheduled.
• Deliver orders hot and notify staff when ready.

Skills

Lifting 20lbs

Flexible scheduling

Multitasking

Organizational skills

Communication skills

Standing for hours

Interpersonal skills

Attention to detail

Calm under pressure

Fast-paced environment

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization - Andaz Miami Beach

Andaz Miami Beach Resort & Spa is recruiting a Food Runner for our Pool and Beach to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Position Summary

Andaz Miami Beach Resort & Spa is looking for a Food Runner who is an excited, qualified, hard-working individual with a passion forhospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Food Running are all beneficial but not required. The Food Runner is responsible for assisting waitstaff and making sure customers get a superior dining experience. Their primary duties include delivering food orders from the kitchen to customers’ tables, acting as the point of contact between staff at the front of the house (FOH) and back of the house (BOH), and setting up tables.

Position Responsibilities / Essential Functions

• Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
• Adheres to all company safety and sanitation policies and procedures
• To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
• Provides prompt, professional, friendly, and personalized service to our guests
• Performs opening side work and set up station
• Attends and participates in any training sessions, department meetings
• Provides professional and exceptional food and beverage service
• Proper serving of wine and alcohol (with awareness)
• Setting up the front line with the small wares, plate ware, and equipment needed to effectively serve all food items
• Keeping the station restocked, cleaning small, and large trays and tray stands, reading order tickets, and placing them onto the ticket minder
• Tracking cooking times on all food orders and checking them for plate presentation, appearance, and the proper degree of doneness
• Garnishing finished entrees according to the restaurant’s procedures and specifications and assisting servers as needed, to improve the dining experience of guests
• Performing all side work in the front and back of the restaurant as scheduled or assigned by the management.
• Delivering orders to guests’ tables while the food is still hot and notifying waitstaff when orders are ready

Qualifications

• Must be able to lift a minimum of 20lbs
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
• Multitasking skills to ensure guests get their orders quickly
• Organizational skills to easily locate bar patrons and tables to fulfill orders
• Excellent verbal and written communication skills to ensure customers’ requests are met
• Ability to remain on their feet for several hours
• Interpersonal skills
• Attention to detail
• Ability to remain calm under stressful situations.
• Ability to work in a fast-paced environment.

Benefits

As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.