Front Desk Host

AGS Youth Soccer Club; Oakland Park (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

AGS Youth Soccer Club is seeking a friendly Front Desk Agent to welcome players and families, handle inquiries via phone, email, and SMS, and process transactions. The role includes promoting programs and events, maintaining a clean reception area, and supporting lightweight administrative duties with strong attention to detail.

The ideal candidate will be highly organized, able to work independently in a fast-paced environment, and comfortable engaging with children and parents to create

Qualifications

• High school diploma or equivalent; hospitality or communications certification is a plus.
• Proven experience in administrative or customer service roles.

Responsibilities

• Greet customers as they enter or exit the facility.
• Respond to inquiries via phone, email, or SMS promptly.
• Process card transactions accurately and resolve account issues.
• Promote programs and upcoming events using in-person marketing skills.
• Maintain a neat front desk and organize marketing materials.
• Manage inventory and ensure stock levels of flyers and trifolds.
• Ensure customer service technologies work and report issues.

Skills

Customer service

Communication

Organization

Time management

Interpersonal skills

Attention to detail

POS system

Education

High school diploma or equivalent

Hospitality/communications certificate

Tools

POS system

Job description

We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking a Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering or exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

Customer Communication:

• Greet everyone as they are entering or exiting the facility
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner

Processing Transactions/Resolving Inquiries and Issues:

• Accurately process card transactions
• Resolve any transaction/account issues
• Respond to any in person inquiries/questions
• Follow up on action items and ensure completion

Promote Programs and Events:

• Promote programs and upcoming events using knowledge of the business and in person marketing skills
• If needed/interested, attend events to assist with promoting AGS!

Maintain the Facility:

• Keep the front desk area neat and tidy
• Organize and maintain displays of flyers, trifolds, and other marketing materials

Other:

• Manage inventory and ensure accurate tracking and stock levels
• Ensure all customer service technology functions properly and alert management of technical issues

Requirements:

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
• Proven experience in administrative roles, preferably in customer service or operations department
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work independently and meet deadlines
• Excellent communication and interpersonal skills
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:
• Culture Index survey
• Skills game assessment