Bilingual Front Desk Host - Spanish/English

AGS Youth Soccer Club; Oakland Park (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

AGS Youth Soccer Club is seeking a friendly Front Desk Host to greet visitors, handle inquiries via phone/email/SMS, and process transactions at the front desk. The role involves promoting programs and events, maintaining the facility, and supporting light administrative tasks with attention to detail.

You should be able to work independently in a fast-paced environment, with strong organizational skills and excellent interpersonal communication. This position is onsite at our Florida location.

Qualifications

• High school diploma or equivalent; hospitality or communications qualifications are a plus.
• Proven experience in administrative or customer service roles.
• Excellent organizational and time management skills with attention to detail.
• Ability to work independently and meet deadlines.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers as they enter or leave the facility.
• Handle inquiries via phone, email, and SMS; respond promptly.
• Process card transactions accurately and resolve issues.
• Promote programs and upcoming events.
• Keep the front desk area neat; organize marketing materials display.
• Manage inventory and ensure stock levels; report technical issues to management.

Skills

Customer service

Communication skills

Organizational skills

Time management

Independent worker

Education

High school diploma or equivalent

Tools

POS system

Job description

We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking a Front Desk Host to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering or exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

Customer Communication:

• Greet everyone as they are entering or exiting the facility
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner

Processing Transactions/Resolving Inquiries and Issues:

• Accurately process card transactions
• Resolve any transaction/account issues
• Respond to any in person inquiries/questions
• Follow up on action items and ensure completion

Promote Programs and Events:

• Promote programs and upcoming events using knowledge of the business and in person marketing skills
• If needed/interested, attend events to assist with promoting AGS!

Maintain the Facility:

• Keep the front desk area neat and tidy
• Organize and maintain displays of flyers, trifolds, and other marketing materials

Other:

• Manage inventory and ensure accurate tracking and stock levels
• Ensure all customer service technology functions properly and alert management of technical issues

Requirements:

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
• Proven experience in administrative roles, preferably in customer service or operations department
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work independently and meet deadlines
• Excellent communication and interpersonal skills
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:
• https://hr.communitysportspartners.ca/ci?t=sD3eB7AMrPXZWGOKgVlwhaxbDfF2ZeUWGBAlYXenqhk
• Skills game assessmen