Evening Front Desk Host

AGS Youth Soccer Club; Oakland Park (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

AGS Youth Soccer Club in Oakland Park, FL is seeking an Evening Front Desk Agent to warmly greet clients, handle inquiries, and assist with light administrative tasks. You’ll manage communications via email, SMS, and phone, process transactions, and promote upcoming programs and events with a friendly, energetic presence.

The ideal candidate will be organized, detail-oriented, able to work independently in a fast-paced setting, and comfortable balancing frontline service with small operational

Qualifications

• High school diploma or equivalent.
• Administrative/operational experience preferred.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.
• Complete Culture Index and Skills game assessments before/after applying.

Responsibilities

• Greet customers as they enter or exit the facility.
• Answer calls and return voicemails promptly; reply to emails/SMS.
• Process card transactions accurately and resolve issues.
• Promote programs and events using knowledge of AGS.
• Maintain neat front desk and organize marketing materials.
• Manage inventory and ensure stock levels of materials.
• Ensure customer service technology functions properly and alert management of issues.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Hospitality/Communications degree (plus)

Tools

POS system

Job description

We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking an Evening Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering or exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

Customer Communication:

• Greet everyone as they are entering or exiting the facility
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner

Processing Transactions/Resolving Inquiries and Issues:

• Accurately process card transactions
• Resolve any transaction/account issues
• Respond to any in person inquiries/questions
• Follow up on action items and ensure completion

Promote Programs and Events:

• Promote programs and upcoming events using knowledge of the business and in person marketing skills
• If needed/interested, attend events to assist with promoting AGS!

Maintain the Facility:

• Keep the front desk area neat and tidy
• Organize and maintain displays of flyers, trifolds, and other marketing materials

Other:

• Manage inventory and ensure accurate tracking and stock levels
• Ensure all customer service technology functions properly and alert management of technical issues

Requirements:

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
• Proven experience in administrative roles, preferably in customer service or operations department
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work independently and meet deadlines
• Excellent communication and interpersonal skills
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:
  • Culture Index survey
  • Skills game assessment