Front Desk Host

Hyatt Hotels Corporation; Miami (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Clerk to enhance guest experiences at their Miami location. This role requires a proactive attitude and excellent communication skills to ensure guest satisfaction. Join a team that values respect and personal growth, with competitive pay and great benefits.

Benefits

Competitive Pay

Medical Plans

401K Retirement Program

Group Life Insurance

Education Assistance Programs

Qualifications

• Engaging with guests efficiently and courteously.
• Maintaining high service and hospitality standards.

Responsibilities

• Assisting guests at the front desk professionally.
• Addressing guest concerns promptly.
• Handling payments and following cash procedures.

Skills

Customer Service

Communication

Responsiveness

Job description

We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring attitude will make all the difference. If you enjoy engaging with others, have a winning personality, and a high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Reasons Our Associates Enjoy Working With Us:

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts, and vision/dental coverage
• 401K Retirement Program with company contribution – FREE MONEY!
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% on your bill with our partnership
• Development opportunities through classroom training, online courses via our Learning Management System (LMS), and Education Assistance Programs through the University of Phoenix, saving you up to 9% on tuition

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk, your responsibilities include:

• Assisting guests efficiently, courteously, and professionally at all times
• Maintaining a high level of service and hospitality
• Promptly addressing guest concerns or issues to ensure satisfaction
• Posting guest charges, collecting payments, and following all cash handling procedures
• Handling guest mail and messages with respect to privacy and professionalism
• Being knowledgeable about the hotel brand and various programs (travel programs, special offers)
• Communicating effectively with departments and management regarding guest comments and concerns
• Responding quickly to calls, visitors, and team members needing front desk assistance
• Knowing hotel safety and emergency procedures

Why Choose Concord?

Our foundation is built on our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to hire the best associates and provide a work environment where you feel valued. Enjoy a culture that prioritizes your development and engagement through various activities. If you're seeking growth and a fun team environment, this position could be your next step.

We are an Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

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