Front Desk Host

*Floyds 99 Barbershop - Lakewood; Lakewood (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee assistance program

Health benefits

Growth opportunities

Relaxed environment

Nationwide locations

Job summary

Floyd’s 99 Barbershop Lakewood is seeking a Front Desk Host for our Lakewood, CO location. This role focuses on delivering exceptional customer service, scheduling appointments, and providing pricing information to clients to ensure a smooth, welcoming experience.

The Front Desk Host keeps the shop running smoothly by answering phones, guiding guests through services, and upselling where appropriate. Join a national brand known for top-tier grooming and a vibrant team culture.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Ability to communicate over the phone and in person.
• Flexibility to work nights and weekends.
• Organized, detail-oriented, and able to maintain confidentiality.

Responsibilities

• Answer phone calls and greet customers at the front desk.
• Schedule appointments and relay messages to staff.
• Provide pricing information and upsell services or products when possible.
• Generate quotes and manage estimated wait times for customers.
• Assist with general cleaning duties to maintain a welcoming shop.

Skills

Customer service

Communication

Teamwork

Time management

Confidentiality

Flexible schedule

Attention to detail

Fast-paced environment

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Lakewood, CO barbershop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $16.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

At Floyd's 99 Barbershop in Lakewood, we're all about creating exceptional experiences for clients and employees alike. We provide extensive grooming services that bring clients' visions to life and empowers them to let their beauty shine! The goal is to exceed client expectations, and our team is constantly developing their skills and learning new strategies for performing exceptional work. We don't offer jobs; we provide vibrant career paths for creative, client-centered professionals to expand and thrive. If you're ready to invest in your future and make your mark on the community,

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town