Front Desk Hospitality Associate – EPIC Member Experience

Paycom; Georgia; On-site; USD 17,000 - 22,000; Part time

Job summary

Fitness Connection is seeking a Front Desk Hospitality teammate to welcome our Members and Guests and deliver outstanding hospitality at our Houston-area club. You will be the first point of contact, ensuring smooth check-ins, registrations, and warm, EPIC greetings and farewells.

Our EPIC Training Program will equip you with the skills to deliver exceptional service, manage phone inquiries, and route requests to the right fitness consultants, while maintaining a clean, organized front desk and

Qualifications

• Hospitality or customer service experience preferred.
• Strong verbal and written English communication skills.

Responsibilities

• Engage all Members/Guests with EPIC greetings & farewells.
• Check each member into the gym using proper check-in procedures.
• Register all guests into the gym using proper registration procedures.
• Answer the telephone promptly with appropriate Fitness Connection verbiage.
• Assist with routing Telephone Inquiries (TI) appropriately.
• Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner.

Education

High School Diploma/GED

Job description

Fitness Connection is seeking a Front Desk Hospitality teammate to welcome our Members and Guests and deliver outstanding hospitality at our Houston-area club. You will be the first point of contact, ensuring smooth check-ins, registrations, and warm, EPIC greetings and farewells.

Our EPIC Training Program will equip you with the skills to deliver exceptional service, manage phone inquiries, and route requests to the right fitness consultants, while maintaining a clean, organized front desk and