Full-Time Front Desk Agent

Jiten Hotel Management Inc; Kissimmee (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Jiten Hotel Management Inc is seeking a Full-Time Front Desk Agent for SpringHill Suites in Kissimmee, FL. You will be the first point of contact for guests, greeting arrivals, handling check-ins and information requests. Shifts run 7am-3pm and 3pm-11pm with weekend availability.

You must maintain a professional appearance, balance cash handling duties, and deliver courteous service at all times. Knowledge of hotel operations, reservations, and policies is a plus, and the role offers

Qualifications

• Requires standing to a significant degree.
• Excellent customer service focus.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet and register guests and assist with reservations.
• Handle check-ins and check-outs in a friendly and efficient manner.
• Answer inquiries about hotel services, directions, and local information.
• Post charges to guest accounts and process payments following cash procedures.
• Maintain front desk and back-office area cleanliness and organization.
• Adhere to hotel policies and procedures and assist guests with special requests.

Skills

Customer service

Professional demeanor

Flexibility

Education

High school diploma or GED

Post-secondary education/training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Front Desk Agent

Full Time Sales Springhill Suites, Kissimmee, FL, US

Shifts are 7am-3pm and 3pm-11pm. Flexible and weekend availability is needed for this role. Responsibilities

• Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
• Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
• Provide the highest quality of service to the customer at all times.
• Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
• Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.
• Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Communicate with incoming shift by logging pertinent information in the Pass On Log.
• Ensure that all cash, check, and misc. departments are in balance at the end of each shift.
• Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid.
• Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
• Receive and transmit mail, phone and written messages for guests on a confidential basis.
• Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
• Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.
• Handle special service requests including securing of guest valuables in safety deposit boxes.
• Be very knowledgeable of the hotels brand priority members program.
• Have thorough knowledge of emergency procedures
• Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
• Be able to move luggage or packages weighing up to 30 pounds
• Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
• Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
• Other duties, as assigned, which the employee is capable of performing.
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established.
• Have knowledge about all emergency procedures and know how to act on them.
• Be flexible in regard to your work schedule.
• Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Excellent customer service focus
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays